First off, I didn't plan on writing this review. However, two months after I closed on my house and get a tax bill stating that Allegiance didn't do something properly prompted this. This is one of the most unprofessional companies I have ever worked with. I do not recommend in the slightest. First off, they butchered my home buying process due to lack of communication between all parties. On my day of closing, which I requested not to close on a Friday, knowing it would get pushed back to Monday, and of course it did. So when Monday rolled around, my 10am appointment I had to wait. What is the point of having an appointment if you are going to make me wait anyways? At the end of this process, I ask Debbie, "So, I signed everything, I won't have to come back here today, correct?" She stated "Nope, that's it!" That was at 11am. At 4pm I get a call from my realtor stating that closing is delayed due to issues with the title company. At this point, Allegiance still hasn't bothered to call me. So I call Allegiance, and Tammy is the rudest person I have ever spoken with. She is treating me as though I am inconveniencing her because they aren't doing their job and communicating with me. Apparently, one document wasn't signed...which, that is Debbie's job, to make sure they are all signed when I go into my appointment. And then Tammy tells me that they readjusted the closing costs and I have to make another payment. This is all at 4:15pm, they close at 5pm, I am 30 minutes away from the their location. At this point, I am peeved, Debbie didn't do her job and now she is making Tammy be the gopher over her mistakes. And on top of that Tammy needs to check her attitude since her job is a customer based service job. Unacceptable. Fast forward two months. I get a bill in the mail over delinquent taxes from the previous year, all things that should have been handled prior to closing. I call the tax assessor's office and they assure me that although it is my responsibility, I should call my title company and ask them why it wasn't taken care of during closing. So yesterday, when I called Allegiance, of course, Tammy, rude as ever still, treats me as though my questions regarding this matter are inconveniencing her. She rudely tells me that Debbie is busy with back-to-back closings and she will have to call me back. And I ask, is she going to call me back today or tomorrow and her response is "She has back to back closings, she will get to it as soon as possible". Well, I sure hope soon as possible isn't delayed any longer considering maybe the public's knowledge of how you treat your clients is out there for all to see now. I do not recommend this title company to anyone.
